E-mail Address
Phone Number
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Address
66 Paul Street, London, England, United Kingdom, EC2A 4NE
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You can contact us any way that is convenient for you.
People usually ask these
We would be happy to answer your questions.
What to do to cancel order?
Contact customer support via live chat or email instantly if the self-service cancellation option is no longer available.
How do I track my order?
Check your email for a shipping confirmation. Click the tracking link provided or paste the tracking number into the carrier's website.
How long takes shipping?
Standard domestic shipping usually takes 3 to 7 business days. Express shipping takes 1 to 3 business days. International can be between 7 - 21 business days which may depends on your location and custom.
Do you provide Worldwide shipping?
International shipping is available to most countries. Exact destinations and fees are calculated at checkout or you may contact customer support to provide you up to date information before placing your order.
How do I get my money back?
Return the product within the allowed return window. Refunds are manually processed between 3 up to 14 days and return to your original payment method after meeting requirments of delivery and return policy which may require inspection as well.
What to do if a parcel is late?
Check the tracking link for recent updates or carrier alerts. Contact the shipping provider directly to open a locator investigation. If this communication fail contact our customer support.
Who to contact next if shipments is delay?
Reach out to our customer support if the carrier cannot locate the package as it might be lost during the transit. We will inspected and issue a replacement or refund according to your prefference.
How to resolve customs fees?
Pay the requested duty amount directly through the official website of the postal service or customs broker.
Avoiding scams or suspicious activity?
Never click links in unexpected text messages about customs. Only pay through verified tracking portals or at your local post office.
Who covers the cost of customs fees?
The buyer is legally responsible for import taxes and customs duties unless the website explicitly stated "Duties Paid" at checkout.